Thank you for visiting NetShopZone.com! Below are our refund terms. Please read carefully before applying for a refund to ensure that your refund request complies with our policy.

  1. Refund Conditions
    Return Period: You have 30 days from the date you received the product to apply for a refund. Applications after this period will not be accepted.
    Product Condition: The product to be refunded must be in its original packaging and unused. The product should be in the same condition as when purchased, including all labels, accessories and instructions.
  2. Refund Application Process
    Return Application: Please submit a return application through the Return Application page and fill in the relevant information. We will review the application after receiving it and provide you with return instructions.
    Return Shipping: Send the product back to the specified address according to the instructions. Please make sure to use a trackable mailing method and keep the mailing receipt for subsequent inquiries.
  3. Refund Processing
    Refund Method: Refunds will be refunded to the original payment method. For example, if you paid by credit card, the refund will be refunded to the original credit card account. It usually takes 7-10 business days to process a refund.
    Refund Fees: If you request a refund due to product quality issues, we will cover the return shipping costs. If you request a refund for other reasons (such as dissatisfaction or change of mind), the return shipping costs must be borne by the customer.
  4. Special Cases
    Damaged or Wrong Items: If the item you received is damaged or does not match your order, please contact our customer service team within 7 days of receiving the item. We will provide a return label and arrange a refund or reshipment after confirming the problem.
    Non-returnable items: Certain specific items (such as customized items, opened personal care products, etc.) may not be eligible for refunds. Please check the refund policy description on the product details page before purchasing.
  5. Refund Time
    Refund application review and processing time is 7-14 working days, and the specific time may vary depending on the payment platform and bank processing time. Please be patient and keep your contact information open so that we can communicate with you.

Thank you for your support and understanding of NetShopZone.com. We are committed to providing you with a satisfactory shopping experience.